Experience commerce

Selling time, not stock.

Commerceworks builds, designs and maintains online commerce systems specialised in booking and experience commerce. Experience commerce covers tours, activities, events and rentals.

What experience commerce covers

Tours

Guided tours sold by date and departure time, with a limited number of places per departure.

Activities

Activities and experiences booked into time slots that depend on guides and equipment.

Events

Events with fixed capacity, ticket types and price points that change over time.

Rentals

Equipment and vehicle rentals where the same item is booked, returned and booked again.

01 — Why it needs its own system

Standard shop platforms are built for products in stock.

Booking and experience businesses sell time and capacity, not just products. A shop platform counts units in a warehouse. A booking business has to know which slots are open, which guides, vehicles and equipment are free, and how much of each booking has been paid.

Standard shop platforms handle availability, slots, resources and deposits poorly. That is the gap Commerceworks is built for.

Availability

What can be sold depends on the date and time, not on units sitting in a warehouse.

Slots

Customers book a specific time slot, and each slot holds a limited number of people.

Resources

Guides, vehicles, rooms and equipment are shared across bookings and must not be double-booked.

Deposits

Bookings are often paid in part up front, with the remainder settled later.

02 — Beyond bookings

Edge first, door open.

Booking and experience commerce is where Commerceworks specialises. The platform also extends to other commerce models, including product e-commerce, so no other kind of business is ruled out.

03 — Case study

Arc4

Arc4 is a live Commerceworks booking client. Its booking system is built and maintained by Commerceworks.

Tell us how your business works.

Email hello@commerceworks.ai and we will set up a conversation or a demo.

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